Delete your
account.

What to include in your request

Please include the following so we can locate the correct account:

• the email address or phone number linked to your account;
• your full name as shown on the account; and
• a clear statement that you want your account deleted.

For your security, never send your password, card details or one-time verification codes by email.

What happens next

We may ask you to verify your identity or provide more information before we process the request. Once the request is confirmed, your account will be deactivated and we will delete or anonymise personal information that is no longer needed for the purposes described in our Privacy Policy.

We will contact you using the details connected to your request if we need more information or when the request has been completed.

Information we may retain

Deleting an account does not always mean that every record can be erased immediately. We may retain limited information where necessary to complete outstanding bookings or payments, resolve disputes, prevent fraud, protect users, or comply with legal, tax and accounting obligations.

Any retained information will be kept only for the period required for those purposes and handled in line with our Privacy Policy.

Changed your mind?

If you send a deletion request and change your mind before it is completed, reply to the same email thread as soon as possible. We may not be able to restore an account after deletion has been completed.